Targeting Web & Graphic Designer Positions
IT professional with Eighteen years’ experience in customer service, supervision, and desktop management. Effectively resolves challenging technical issues in an expedited, cost-cutting manner. Quickly adapts to new technology in both team and self-directed settings while coordinating a broad range of computer systems, languages, tools and testing methodologies. Customer focused decisions embrace questions and complaints with clarity, patience, understanding, and courtesy. Implements measures to ensure time and resources are used intelligently and effectively. Collaborates with various project managers, directors and president of our new Cleveland campus on best layout, configuration and use of resources for all technology residing on campus.
Education
SOUTH UNIVERSITY – Online (2015)
B.S. in Information Technology GPA: 3.30
THE ART INSTITUTE OF PITTSBURGH ONLINE DIVISION – (2014)
Web Design and Interactive Media Diploma GPA: 3.97
SOUTH UNIVERSITY – Cleveland, OH (2013)
A.S. in Information Technology GPA: 3.12
Certifications
CompTIA A+ ID No. COMP10437839
Computer Knowledge and Skill
- Visual Basic, XHTML, HTML5, CSS, CSS3, C++, MySQL, PHP, Javascript.
- Adobe CS5.5 & CS6. Photoshop, Illustrator, Flash, Dreamweaver, InDesign, Fireworks, Microsof Office 2010.
- Mac and PC proficient.
- Eighteen years of IT administration, including desktop and server support, network administration and application support.
Work History
Desktop Analyst
(2016 to 2016) Modis Inc. (Lubrizol) – Cleveland, OH
Main responsibilities include responsibilities involve coordinating and maintaining workflow of issues within the care and repair centers. Daily accountabilities are phone and desktop support on both Mac and PC computers and laptops, printers & both Proprietary and Non-Proprietary software and applications.
DSS Analyst
(2015 to 2016) CDI CORPORATION (Case Western Reserve University) – Cleveland, OH
Main responsibilities include scheduling and supervising Student workers at Case Western Reserve University, Care and Repair Centers. Other responsibilities involve coordinating and maintaining workflow of issues within the care and repair centers. Daily accountabilities are overseeing of all repairs done by student workers on both Mac and PC computers and laptops.
IT Desktop Analyst
(2009 to 2015) SOUTH UNIVERSITY – Savannah, GA & Cleveland, OH
Brought South University’s Cleveland campus online in collaboration with the greenhouse team in various facets of design, new hire training, layout and setup of hardware. Attends end user help requests through incident tracking tickets, telephone and email. Provides preventive maintenance such as checking peripherals, printers, desktops and laptops for 200+ staff, faculty, and students with range of issues on personal computers.
IT Help Desktop Supervisor
(2003 to 2009) TAYLOR, BEAN & WHITAKER MORTGAGE CORP. – Ocala, FL
Responsible for scheduling and supervision of Information Technology Help Desk Support Technicians. Developed workflow, processes, goals and policies to continually improve the quality of customer service and technical service provided to the customers.
Radioman 3rd Class
(1995 to 1997) UNITED STATES NAVY – Mayport, FL
Coordinated design, set-up and implementation of secure and unsecured voice, tone modulated radio teletype equipment and data communications.